Coronavirus Lockdown: 5 November – 2 December 2020- Contingency Plans

As the situation with COVID-19 (Coronavirus) currently stands, and based on our contingency plans and latest advice, we are confident that we can continue to provide our service to our clients. To minimise any risk to colleagues and clients, we are taking the following precautions:

Exeter office
Unless government guidance dictates otherwise, our office remains open with a skeleton staff. In accordance with government guidelines, we are unable to provide face-to-face client meetings at this time.

Remote working
Some of our staff are continuing to work from home and have full access to remote working capabilities, so we can support you from any location.

Online or telephone meetings
In addition to telephone meetings, we are delighted to offer video calls for all our meetings via Zoom, to ensure we can meet with you.

Mitigating infection
We are following updated government guidelines in respect of best business practice to mitigate any potential risk of infection. Our focus remains on the wellbeing and safety of our colleagues, clients and partners and we wish to reassure you that our services to you remain robust and highly resilient.

Investment & Pension Providers
Most investment and pension providers are homeworking their staff. Accordingly, applications and enquiries are taking longer to process and answer. Furthermore, most providers are not accepting cheque payments as their post rooms are either unmanned or on a skeleton staff. Therefore, they are only accepting electronic payments at this time.

Looking ahead 
We are continuing to monitor the situation closing in accordance with government guidelines. At this stage, there is no change to our working practices as set out above. We will keep you updated in due course as appropriate.

We look forward to a resumption of normal working practices as soon as possible.

We assure you of our best attentions at all times and hope that you and your families and loved ones stay safe and healthy.
 

If you have any questions please do not hesitate to get in touch.

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